Today’s rallying cry from marketing is all about “data” and “processes”, seeking to reduce a very complex set of interactions to a few attributes of data and a flow chart. I constantly see an emphasis on analysis of the pipeline and forecast, with marketing folks at the head of the line, measuring “lead gen” and “conversion” – as though these things are “stages” that a prospective customer moves through magically, versus recognizging that they are being led through them by a skilled sales executive. Let me put it another way, I find myself constantly having conversations with marketing folks and others about “lead gen” – who’ve never actually generated a lead in their lives.

